IBM Sucks

First, they never told our business office that the Tivoli software had been made available to another guy in my department, who was the default contact for IBM since he’d ordered software from them before. So, I had to get a “Passport Advantage” login and re-download the software I needed.

Then, they thought I didn’t have a licensed version of the server software I was supposed to be installing, so they made me go download it again. This actually fixed the first problem.

Then, I have install something called the “Integrated Solutions Console”, a gargantuan 500-meg Java-based FRONT END (Yes, the *Front End* is 500 Megs).

Which failed. It took me three days to determine the nature of the failure. I had to look in one log file, which told me to look in another log file, which said, in CLEAR TEXT,

CWLAA9082: Laptop123! is not a valid value for the key -W securityConfig.adminPass

Their tech support then informed me that my password must be at least 5 characters! Well, she was wrong, the problem was that it may not contain an EXCLAMATION POINT! My intuition was correct, and finally, this 500 mb “Up to 2 hours” installation was done… Or was it?

NO! Because now, the integrated solutions console was installed, but it’s only the FRAMEWORK for what I REALLY need, which is the ADMINISTRATION console! Do you think that it installs?

If you said, Yes, YOU ARE WRONG!!! it does not install!!! Why? Well, because

ERROR: Unable to add health monitor jar to classpath.

So now I’m on my 3rd PMR with IBM! simply to get the product INSTALLED.

Look at the following. don’t read it, just observe how huge it is. It’s all my cut & pastes from their support back & forth.

IBM PMR = 30441-999
********************************************************************************
Starting a new install instance at [November 28, 2006 5:10:50 PM EST]
********************************************************************************
[November 28, 2006 5:10:50 PM EST] *** Progress bar thread starting ***
[November 28, 2006 5:13:32 PM EST] **** Installation Begin ****
[November 28, 2006 5:13:32 PM EST] Completed step number: 0
[November 28, 2006 5:13:32 PM EST] Stoping ISC…
[November 28, 2006 5:13:37 PM EST] ADMU0116I: Tool information is being logged in
file C:\Program
Files\IBM\ISC601\AppServer\profiles\default\logs\ISC_Portal\stopServer.log
[November 28, 2006 5:13:38 PM EST] ADMU0128I: Starting tool with the default profile
[November 28, 2006 5:13:38 PM EST] ADMU3100I: Reading configuration for server:
ISC_Portal
[November 28, 2006 5:13:45 PM EST] ADMU0509I: The server “ISC_Portal” cannot be
reached. It appears to be stopped.
[November 28, 2006 5:13:45 PM EST] ADMU0211I: Error details may be seen in the file:
C:\Program
Files\IBM\ISC601/AppServer/profiles/default\logs\ISC_Portal\stopServer.log
[November 28, 2006 5:13:45 PM EST] 1
[November 28, 2006 5:13:45 PM EST] Command Exit value is 0
[November 28, 2006 5:13:45 PM EST] Completed step number: 1
[November 28, 2006 5:13:45 PM EST] Removing file C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsmhealthmon.jar
[November 28, 2006 5:13:45 PM EST] Deleted file – C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsmhealthmon.jar
[November 28, 2006 5:13:46 PM EST] Command Exit value is 0
[November 28, 2006 5:13:46 PM EST] File C:\Program
Files\IBM\ISC601\PortalServer\shared\app/dsmhealthmon.jar does not exist.
[November 28, 2006 5:13:46 PM EST] Removing file C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsmapi.jar
[November 28, 2006 5:13:46 PM EST] Deleted file – C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsmapi.jar
[November 28, 2006 5:13:46 PM EST] Command Exit value is 0
[November 28, 2006 5:13:46 PM EST] File C:\Program
Files\IBM\ISC601\PortalServer\shared\app/dsmapi.jar does not exist.
[November 28, 2006 5:13:46 PM EST] File C:\Program
Files\IBM\ISC601\PortalServer\shared\app/jlog.jar does not exist.
[November 28, 2006 5:13:46 PM EST] Removing file C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsm\reports\dsmhealthmon.xml
[November 28, 2006 5:13:46 PM EST] Deleted file – C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsm\reports\dsmhealthmon.xml
[November 28, 2006 5:13:46 PM EST] Command Exit value is 0
[November 28, 2006 5:13:46 PM EST] File C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsm\reports/dsmhealthmon.xml does not exist.
[November 28, 2006 5:13:46 PM EST] Removing file C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsm\reports\dsmreport.xsd
[November 28, 2006 5:13:46 PM EST] Deleted file – C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsm\reports\dsmreport.xsd
[November 28, 2006 5:13:46 PM EST] Command Exit value is 0
[November 28, 2006 5:13:46 PM EST] File C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsm\reports/dsmreport.xsd does not exist.
[November 28, 2006 5:13:46 PM EST] Shared enviroment ready for installation.
[November 28, 2006 5:13:46 PM EST] Completed step number: 2
[November 28, 2006 5:13:46 PM EST] Copy C:\ibm_tivoli\win32 installs\Administration
Center (Install second)\shared\dsmhealthmon.jar to C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsmhealthmon.jar
[November 28, 2006 5:13:46 PM EST] Copy C:\ibm_tivoli\win32 installs\Administration
Center (Install second)\shared\dsmapi.jar to C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsmapi.jar
[November 28, 2006 5:13:47 PM EST] Copy C:\ibm_tivoli\win32 installs\Administration
Center (Install second)\shared\dsmhealthmon.xml to C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsm\reports\dsmhealthmon.xml
[November 28, 2006 5:13:47 PM EST] Copy C:\ibm_tivoli\win32 installs\Administration
Center (Install second)\shared\dsmreport.xsd to C:\Program
Files\IBM\ISC601\PortalServer\shared\app\dsm\reports\dsmreport.xsd
[November 28, 2006 5:13:47 PM EST] Completed step number: 3
[November 28, 2006 5:13:47 PM EST] According to the check, no update necessary.
[November 28, 2006 5:13:47 PM EST] Completed step number: 4
[November 28, 2006 5:13:47 PM EST] Adding health monitor jar to classpath
[November 28, 2006 5:13:47 PM EST] /jacl/addEntryToSharedLibrary.jacl was unexpected
at this time.
[November 28, 2006 5:13:47 PM EST] Command Exit value is 255
[November 28, 2006 5:13:47 PM EST] System RC = 255
[November 28, 2006 5:13:47 PM EST] ERROR: Unable to add health monitor jar to classpath.
[November 28, 2006 5:13:47 PM EST] Completed step number: 5
[November 28, 2006 5:13:47 PM EST] RC = 11
[November 28, 2006 5:13:47 PM EST] ERROR: Failed to update websphere’s classpath.
[November 28, 2006 5:13:47 PM EST] **** Installation failed ****
[November 28, 2006 5:13:47 PM EST] Total install time: 2 minutes and 57 seconds.

Entered on 11/22/2006 at 10:13:02 by :
So now I get to try and install the administration console.
and… IT FAILS! WHAT A SURPRISE!!!
SEE ATTACHED!!!

Entered on 11/22/2006 at 09:37:30 by :
Oh my god the problem was:
THE PASSWORD MAY NOT CONTAIN EXCLAMATION POINTS.
To find this out I had to open a tech support ticket with IBM and go back and forth
for three days, and turns out they didn’t really help at all, I just took closer
looks at the error messages. I had to open one log file, which told me to look in
another file, which said something about “Password not good enough” (paraphrasing
that really bad), and I realized that… they probably didn’t like my extra
punctuation mark in the password field!!!!!!
Absolutely ridiculous. I will be forwarding a complaint to IBM. Three days because
they didn’t include passport validation on the first screen, or even warn me what the
restrictions on the password were!
————————————————————————————–
Hi
Great! I’m glad you figured out the problem. I will update the PMR with this info.
Marketing will be the right place to take customer complaints/suggestions on this
product. If they get enough hits on the same issue then development creates a patch.
You can reach Marketing at 1-800-IBM-4YOU. Have a great Thanksgiving!
cc
Subject RE: PMR 19905,999,000

IT WORKED! I think I know what the problem was.
I had an exclamation point as part of the original password I was using. If you try
it yourself, I think you’ll notice that that does not work.
Now, would it be out of line for me to suggest that perhaps one extra line of text in
the install program might’ve saved me 3 days of work? Sorry. I don’t mean to come
down on you. It’s a development team problem, not a support team problem, I know. But
Does IBM ever do usability studies? It seems common sense to any developer that if
you’re asking for some input field, and that input field has certain restrictions
that will crash your program 10 minutes later, that you do DATA VALIDATION on them
BEFORE any any attempt at processing is made. The install program could easily be
made to say, “Please enter a password (minimum 5 characters, uppercase, lowercase,
and digits only):”
Otherwise you end up with irate users like me, who cause headaches for the poor
support group. 🙂
Anyway, you may consider this PMR Closed, and thanks for your support.
——————————————————————————–
From: Jenny McCann [mailto:foremanj@us.ibm.com]
Sent: Tuesday, November 21, 2006 3:27 PM
To: A.
Subject: RE: PMR 19905,999,000
OK, does this shed any light on anything?
ac_install.log
********************************************************************************
Starting a new install instance at [November 21, 2006 11:13:42 AM EST]
********************************************************************************
[November 21, 2006 11:13:53 AM EST] CWLAA9082: <MyPassword> is not a valid value for
the key -W securityConfig.adminPass
Hi
Sorry for the delay in response. This error indicates:
This error is due to the length password restriction with ISC 6.01. The password must
be 5 characters minimum in length.
The user ID must have also the same minimum size.
Visit the IBM Tivoli Support Home Page to search for solutions
… or Open or manage IBM service requests Electronically
… and thank you for using IBM TSM Technical Support!
“cc
Subject RE: PMR 19905,999,000
OK, does this shed any light on anything?
ac_install.log
********************************************************************************
Starting a new install instance at [November 21, 2006 11:13:42 AM EST]
********************************************************************************
[November 21, 2006 11:13:53 AM EST] CWLAA9082: <MyPassword> is not a valid value for
the key -W securityConfig.adminPass.
——————————————————————————–
From:[mailto:

Sent: Tuesday, November 21, 2006 8:58 AM
To: Subject: PMR 19905,999,000
Windows
Perform the following steps to manually remove the ISC on Windows platforms:
1. Stop the following services:
IBM WebSphere Application Server V6 – ISC service ISChelp
If the ISC has not been installed as a Windows service, manually stop the ISC process
and the Help process.
2. Remove the InstallShield registry entries for the ISC installation: open
the text file <installation_directory>\vpd.properties and remove all the rows
containing a reference to the ISC.
3. Remove the InstallShield registry entries for the TDWB Web Console
installation: delete the directory C:\Program Files\Common
Files\InstallShield\Universal\TDWBWUI.
4. If the ISC has been installed as a Windows service (that is, the ISC
service name is ISC and the ISC Help service name is ISCHelp), run the following:
C:\Programs Files\IBM\ISC\AppServer\bin\WASService.exe -remove ISC
C:\Programs Files\IBM\ISC\PortalServer\ISCEclipse\EclipseSvc.exe -delete ISCHelp
“C:\Program Files\IBM\ISC\PortalServer\ISCEclipse”
5. Optionally, run regedit and remove the ISC uninstaller key in the Windows
Registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\a03abff7618ec3f834f334938d4a0895797834118
6. Remove the directory where the ISC has been installed (for example,
C:\Program Files\IBM\ISC).
7. You might need to reboot the system

Visit the IBM Tivoli Support Home Page to search for solutions
… or Open or manage IBM service requests Electronically
… and thank you for using IBM TSM Technical Support!
————————————————————————————
WAB

Entered on 11/20/2006 at 16:35:04 by :
ok so, we’re trying to install the client, and it not working!
at ACProductAction.install(ACProductAction.java:503)
at
com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at
com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)
(Nov 16, 2006 4:43:42 PM), Install,
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct,
err, An error occurred and product uninstallation failed. Look at the log file
C:\Program Files\IBM\ISC601\log.txt for details.
(Nov 16, 2006 4:43:42 PM), Install, ACProductAction, err, ProductException: (error
code = 1; message=”Uninstall failed.”)
STACK_TRACE: 12
ProductException: (error code = 1; message=”Uninstall failed.”)
at ACProductAction.uninstall(ACProductAction.java:550)
at
com.installshield.product.service.product.PureJavaProductServiceImpl.uninstallProductAction(PureJavaProductServiceImpl.java:1947)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.processActionsFailed(PureJavaProductServiceImpl.java:5138)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:374)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at
com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)
(Nov 20, 2006 4:10:23 PM), Install, ACProductAction, err, An error occurred and
product installation failed. Look at the log file C:\Program
Files\IBM\ISC601\log.txt for details.
(Nov 20, 2006 4:10:23 PM), Install, ACProductAction, err, ProductException: (error
code = 55; message=”Response validation failed. See C:\Program
Files\IBM\ISC601\Tivoli\dsm\logs\ac_install.log for details.”)
STACK_TRACE: 12
ProductException: (error code = 55; message=”Response validation failed. See
C:\Program Files\IBM\ISC601\Tivoli\dsm\logs\ac_install.log for details.”)
at ACProductAction.install(ACProductAction.java:503)
at
com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at
com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)
(Nov 20, 2006 4:10:26 PM), Install,
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct,
err, An error occurred and product uninstallation failed. Look at the log file
C:\Program Files\IBM\ISC601\log.txt for details.
(Nov 20, 2006 4:10:26 PM), Install, ACProductAction, err, ProductException: (error
code = 1; message=”Uninstall failed.”)
STACK_TRACE: 12
ProductException: (error code = 1; message=”Uninstall failed.”)
at ACProductAction.uninstall(ACProductAction.java:550)
at
com.installshield.product.service.product.PureJavaProductServiceImpl.uninstallProductAction(PureJavaProductServiceImpl.java:1947)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.processActionsFailed(PureJavaProductServiceImpl.java:5138)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:374)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at
com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)
————————————————-
PMR = Problem Management Record: 19905 BRANCH 999

Entered on 11/16/2006 at 12:52:55 by :
Hi
Looks like the server is up and running now so you should be able to connect to it.
The Integrated Service Console (ISC) and Administration Center (AC) needs to be
installed to provide for web administration. This can be downloaded from the
following URL. See the README file for requirements and install instructions
ftp://ftp.software.ibm.com/storage/tivoli-storage-management/maintenance/admincenter/v5r3/LATEST/
You can also access the TSM server from the server commandline by running dsmadmc.
TSM docs can be accessed from:
http://publib.boulder.ibm.com/infocenter/tivihelp/v1r1/index.jsp?topic=/com.ibm.itsmaixn.doc/
The main docs for the TSM server is the Administrator’s Guide and the Administrator’s
Reference.
Supportline requires a separate PMR be opened for each issue, so if you need
assistance with any other topics please open a new PMR.
I will leave this PMR open until the end of the day in case you have any more
questions about the server install.
Thank you for using IBM Support,

Entered on 11/16/2006 at 12:50:03 by
There does not appear to be any immediate solution. I’m going to just get a cup of
coffee, sit down, and read the entire Administrator Manual and Installation Manual.

Entered on 11/16/2006 at 12:46:45 by :
I also tried to install the Integrated Solutions Console and Admin Center to my PC,
and did it work? OF COURSE NOT. Never mind the fact that it says it’ll take up to TWO
HOURS to install!!!!!!!!!! TWO HOURS!!!!!!!!!!!!!!
*****************************************************
(Nov 16, 2006 12:40:36 PM), Install, ACProductAction, err, An error occurred and
product installation failed. Look at the log file C:\Program
Files\IBM\ISC601\log.txt for details.
(Nov 16, 2006 12:40:36 PM), Install, ACProductAction, err, ProductException: (error
code = 55; message=”Response validation failed. See C:\Program
Files\IBM\ISC601\Tivoli\dsm\logs\ac_install.log for details.”)
STACK_TRACE: 12
ProductException: (error code = 55; message=”Response validation failed. See
C:\Program Files\IBM\ISC601\Tivoli\dsm\logs\ac_install.log for details.”)
at ACProductAction.install(ACProductAction.java:503)
at
com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at
com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)
(Nov 16, 2006 12:40:41 PM), Install,
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct,
err, An error occurred and product uninstallation failed. Look at the log file
C:\Program Files\IBM\ISC601\log.txt for details.
(Nov 16, 2006 12:40:41 PM), Install, ACProductAction, err, ProductException: (error
code = 1; message=”Uninstall failed.”)
STACK_TRACE: 12
ProductException: (error code = 1; message=”Uninstall failed.”)
at ACProductAction.uninstall(ACProductAction.java:550)
at
com.installshield.product.service.product.PureJavaProductServiceImpl.uninstallProductAction(PureJavaProductServiceImpl.java:1947)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.processActionsFailed(PureJavaProductServiceImpl.java:5138)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:374)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at
com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)

Entered on 11/16/2006 at 12:44:25 by :
Yesterday I re-downloaded files from IBM, and put the descriptions in a PDF because
the filenames are not meaningful.
I have been trading e-mails with the IBM guy some more. Here are the current updates.
DO NOT ask me why the fonts continually increase as the replies get longer.
Hi ,
If the original server code was obtained from the IBM ftp site it will have
everything needed except for the permanent license files and that’s why you needed to
get the Server package from Passport Advantage that has the permanent license files
and install just the license. Everything else should be okay.

IBM Tivoli Storage Manager SupportLine
503 578-3329
**************************************************************************
My normal working hours are 6:30am-3:30pm PacficTime, Mon-Fri
If you need assistance on this PMR during a time when I am
unavailable, call 1-800-IBM-SERV option 2,3 and ask for the next
available engineer to call you back.
**************************************************************************
1/16/2006 06:52 AM
To

cc
Subject
RE: 19130.999.000
OK.
What about the other packages? Should I de-install them and re-install them as well
using the new files from this verified Passport-advantage archive? or does that
matter? I notice that the tar.gz files are different sizes, so the ones that were
installed already could be different.
wab.
——————————————————————————–
From: Sent: Thursday, November 16, 2006 9:48 AM
To:

Subject: RE: 19130.999.000
Hi Yes, you need to install the license package from the TSM Server you downloaded from
Passport Advantage.
**************************************************************************
My normal working hours are 6:30am-3:30pm PacficTime, Mon-Fri
If you need assistance on this PMR during a time when I am
unavailable, call 1-800-IBM-SERV option 2,3 and ask for the next
available engineer to call you back.
**************************************************************************

11/16/2006 06:42 AM
To

cc
Subject
RE: 19130.999.000
OK I think we may have found the problem… because when I tried to do it,
here’s what happened:
[root@titan x86_64]# rpm -e TIVsm-license-5.3.2-0.x86_64.rpm
error: package TIVsm-license-5.3.2-0.x86_64.rpm is not installed
Shall I Force the new one to install?

——————————————————————————–
From: Sent: Thursday, November 16, 2006 9:29 AM
To:
Subject: RE: 19130.999.000
,
1. The package you installed was from the Passport Advantage download?
2. Does the server start up now without the message:
ANR9652I An EVALUATION LICENSE for IBM System Storage Archive Manager will expire on
xx/xx/xxxx

IBM Tivoli Storage Manager SupportLine
503
**************************************************************************
My normal working hours are 6:30am-3:30pm PacficTime, Mon-Fri
If you need assistance on this PMR during a time when I am
unavailable, call 1-800-IBM-SERV option 2,3 and ask for the next
available engineer to call you back.
**************************************************************************
11/16/2006 05:55 AM
To

cc
Subject
RE: 19130.999.000
Good Morning, . I hope it is sunny and warm out on the west coast. Here in
Indiana, it’s raining, windy, and 45.
Please examine the results:
[root@ x86_64]# rpm -ivh TIVsm-license-5.3.2-0.x86_64.rpm –prefix /var
Preparing… ########################################### [100%]
package TIVsm-license-5.3.2-0 is already installed
Yes, this package has been installed already. So now what do we do?
The Dude Abides,
——————————————————————————–
From: Sent: Wednesday, November 15, 2006 4:22 PM
To: Subject: RE: 19130.999.000
Hi ,
Yep that’s it.

11/15/2006 01:06 PM
To

cc
Subject
RE: 19130.999.000
Would the license file look something like this?
TIVsm-license-5.3.2-0.x86_64.rpm
——————————————————————————–
From:

Sent: Wednesday, November 15, 2006 3:44 PM
To:
Subject: RE: 19130.999.000
Hi
The issue is you need to get a TSM server version that contains the license files.
TSM server containing license files can only be obtained from Sales or Passport
Advantage. Once you have obtained this version you only need to install the licenses.
From Chapter1 of the Installation Guide
Evaluation (Try and Buy) Product
A 60-day evaluation (try and buy) of IBM Tivoli Storage Manager is available on CD.
The CD try and buy version provides the same functions as the standard licensed
product. However, the licensing package is not available with the try and buy
product, and you are limited to 50 clients.
The installation instructions in this chapter (â€œInstallation and Configurationâ€ on
page 6) apply to both the standard licensed product and the CD try and buy product.
Note: You can apply maintenance to a try and buy version of IBM Tivoli Storage Manager.
To upgrade to the licensed product, do the following:
1. Mount the IBM Tivoli Storage Manager server licensed product CD in your CD drive.
2. Install the license package (TIVsm-license .
Only the license file is installed, and no server or user data is lost. After
installing the license package, register any licensed features that you purchased.
**************************************************************************
My normal working hours are 6:30am-3:30pm PacficTime, Mon-Fri
If you need assistance on this PMR during a time when I am
unavailable, call 1-800-IBM-SERV option 2,3 and ask for the next
available engineer to call you back.
**************************************************************************
“
11/15/2006 12:28 PM
To
<
cc
Subject
RE: 19130.999.000
OK, the dude on the phone (I gave in and called the call center) pointed me to the
downloads page, and he indicated that these files will NOT require any license keys;
that they are somehow built in. Do you agree with that?
Attached is a PDF that indicates what files I am downloading. Some may not be
necessary, but I grabbed them just in case. I am now waiting for the downloads to finish.
Are there any issues I need to be aware of as per installing these files over the top
of the currently installed “trial” system?
These files do look suspiciously like the ones Brent downloaded last month, I just
gotta mention that.
WAB
——————————————————————————–
From:
Sent: Wednesday, November 15, 2006 2:09 PM
To:
Subject: RE: 19130.999.000

The license package of the TSM server needs to either be ordered from sales
(1-877-848-6541) or downloaded from a Passport Advantage account:
https://www.ibm.com/software/howtobuy/passportadvantage/paocustomer
Passport Advantage help is available:
by phone: **************************************************************************
My normal working hours are 6:30am-3:30pm PacficTime, Mon-Fri
If you need assistance on this PMR during a time when I am
unavailable, call 1-800-IBM-SERV option 2,3 and ask for the next
available engineer to call you back.
**************************************************************************
Visit the IBM Tivoli Support Home Page to search for solutions
http://www-306.ibm.com/software/sysmgmt/products/support/
… or Open or manage IBM service requests Electronically
https://www-304.ibm.com/jct03004c/support/electronic/portal/%21ut/p/_s.7_0_A/7_0_CK?category=2&locale=en_us
… and thank you for using IBM TSM Technical Support!
**************************************************************************
“
11/15/2006 10:55 AM
To
<
cc
Subject
RE: 19130.999.000
OK, thanks for the link / Information for installing the fix pack.
So, I need a TIVsm-license package? is that another RPM I can grab?
——————————————————————————–

To: Subject: RE: 19130.999.000
Hi
ANR9652I An EVALUATION LICENSE for IBM System Storage Archive Manager will expire on
01/15/2007
The above message indicates you have a try and buy version of TSM server. From
Chapter1 of the Installation Guide
Evaluation (Try and Buy) Product
A 60-day evaluation (try and buy) of IBM Tivoli Storage Manager is available on CD.
The CD try and buy version provides the same functions as the standard licensed
product. However, the licensing package is not available with the try and buy
product, and you are limited to 50 clients.
The installation instructions in this chapter (â€œInstallation and Configurationâ€ on
page 6) apply to both the standard licensed product and the CD try and buy product.
Note: You can apply maintenance to a try and buy version of IBM Tivoli Storage Manager.
To upgrade to the licensed product, do the following:
1. Mount the IBM Tivoli Storage Manager server licensed product CD in your CD drive.
2. Install the license package (TIVsm-license .
Only the license file is installed, and no server or user data is lost. After
installing the license package, register any licensed features that you purchased.
________________________
Instructions for installing fix packs can be found in the fix pack README file. The
most current TSM Server patch version an README can be obtained from:
ftp://ftp.software.ibm.com/storage/tivoli-storage-management/patches/server/Linux/5.3.3.3/

**************************************************************************
My normal working hours are 6:30am-3:30pm PacficTime, Mon-Fri
If you need assistance on this PMR during a time when I am
unavailable, call 1-800-IBM-SERV option 2,3 and ask for the next
available engineer to call you back.
**************************************************************************
Visit the IBM Tivoli Support Home Page to search for solutions
http://www-306.ibm.com/software/sysmgmt/products/support/
… or Open or manage IBM service requests Electronically
https://www-304.ibm.com/jct03004c/support/electronic/portal/%21ut/p/_s.7_0_A/7_0_CK?category=2&locale=en_us
… and thank you for using IBM TSM Technical Support!
**************************************************************************
“
11/15/2006 09:32 AM
To
<
cc
Subject
RE: 19130.999.000
G, at this point I need to know how to properly install the fix pack. It appears
to contain many of the same files as the original installation, such as RPM’s. How
does one properly apply this fix pack?
See everything I’ve done so far below:
The beginning.
according to that page you sent me, the first thing to do is: run ./install_server
<path> from a CD. Being the rebels that we are, dowloading the files rather than
executing from a CD, have already deviated from the documentation. :^)
we need to install to /var; it’s the only filesystem on this system which is large
enough.
Here goes nothing:
[root@titan wab]# ./install_server /var
Preparing License Agreement
Exception in thread “main” java.lang.UnsatisfiedLinkError: awt (libXp.so.6: cannot
open shared object file: No such file or directory)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:915)
at java.lang.ClassLoader.loadLibraryWithClassLoader(ClassLoader.java:884)
at java.lang.System.loadLibrary(System.java:380)
at sun.security.action.LoadLibraryAction.run(LoadLibraryAction.java:76)
at java.security.AccessController.doPrivileged(AccessController.java:151)
at sun.awt.NativeLibLoader.loadLibraries(NativeLibLoader.java:81)
at java.awt.Color.<clinit>(Color.java:280)
at java.lang.Class.initializeImpl(Native Method)
at java.lang.Class.initialize(Class.java:339)
at com.ibm.lex.lapapp.LAPConstants.<clinit>(LAPConstants.java:53)
at java.lang.Class.initializeImpl(Native Method)
at java.lang.Class.initialize(Class.java:339)
at com.ibm.lex.lapapp.resource.SupportedLanguages.<clinit>(SupportedLanguages.java:61)
at java.lang.Class.initializeImpl(Native Method)
at java.lang.Class.initialize(Class.java:339)
at com.ibm.lex.lapapp.resource.LAPResources.init(LAPResources.java:361)
at com.ibm.lex.lapapp.resource.LAPResources.<init>(LAPResources.java:175)
at com.ibm.lex.lapapp.LicenseAcceptanceProcess.initApp(LicenseAcceptanceProcess.java:426)
at
com.ibm.lex.lapapp.LicenseAcceptanceProcess.initialize(LicenseAcceptanceProcess.java:434)
at com.ibm.lex.lapapp.LicenseAcceptanceProcess.<init>(LicenseAcceptanceProcess.java:87)
at com.ibm.lex.lapapp.LAP.getLicenseAcceptanceProcess(LAP.java:687)
at com.ibm.lex.lapapp.LAP.getStatus(LAP.java:721)
at com.ibm.lex.lapapp.LAP.doLAP(LAP.java:365)
at com.ibm.lex.lapapp.LAP.<init>(LAP.java:119)
at com.ibm.lex.lapapp.LAP.main(LAP.java:752)
JRE error attempting to evoke the license acceptance tool.
Error code 1.
————————————————————————————————————————————————————-
JAVA?!? ’twas not listed in the “System Requirements”, on
http://publib.boulder.ibm.com/infocenter/tivihelp/v1r1/index.jsp?topic=/com.ibm.itsmaixn.doc/
so … must be trying to launch some unnecessary GUI.
So, we decided to skip this install script, and just install the RPM’s as indicated
on your documentation:
[root@titan x86_64]# rpm -ivh TIVsm-server-5.3.2-0.x86_64.rpm –prefix /var
Preparing… ########################################### [100%]
1:TIVsm-server ########################################### [100%]
cp: cannot stat `/tmp/license/license/*’: No such file or directory
Allocated space for db.dsm: 17825792 bytes
Allocated space for log.dsm: 9437184 bytes
Tivoli Storage Manager for Linux/x86_64
Version 5, Release 3, Level 2.0
Licensed Materials – Property of IBM
(C) Copyright IBM Corporation 1990, 2004.
All rights reserved.
U.S. Government Users Restricted Rights – Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corporation.
ANR7800I DSMSERV generated at 03:45:49 on Sep 27 2005.
ANR7801I Subsystem process ID is 7056.
ANR0905W Options file dsmserv.opt not found.
ANR4726I The ICC support module has been loaded.
ANR0300I Recovery log format started; assigned capacity 8 megabytes.
ANR0301I Recovery log format in progress; 4 megabytes of 8.
ANR0301I Recovery log format in progress; 8 megabytes of 8.
ANR0302I Recovery log formatting took 18 milliseconds.
ANR0303I Format rate: 113777.8 pages/second.
ANR0304I Page service time: 0.0 ms.
ANR0305I Recovery log format complete.
ANR0306I Recovery log volume mount in progress.
ANR0353I Recovery log analysis pass in progress.
ANR0354I Recovery log redo pass in progress.
ANR0355I Recovery log undo pass in progress.
ANR0352I Transaction recovery complete.
ANR0992I Server installation complete.
Allocated space for backup.dsm: 10485760 bytes
Allocated space for archive.dsm: 5242880 bytes
Tivoli Storage Manager for Linux/x86_64
Version 5, Release 3, Level 2.0
Licensed Materials – Property of IBM
(C) Copyright IBM Corporation 1990, 2004.
All rights reserved.
U.S. Government Users Restricted Rights – Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corporation.
ANR7800I DSMSERV generated at 03:45:49 on Sep 27 2005.
ANR7801I Subsystem process ID is 7079.
ANR0900I Processing options file dsmserv.opt.
ANR4726I The ICC support module has been loaded.
ANR0990I Server restart-recovery in progress.
ANR0200I Recovery log assigned capacity is 8 megabytes.
ANR0201I Database assigned capacity is 16 megabytes.
ANR0306I Recovery log volume mount in progress.
ANR0353I Recovery log analysis pass in progress.
ANR0354I Recovery log redo pass in progress.
ANR0355I Recovery log undo pass in progress.
ANR0352I Transaction recovery complete.
ANR1636W The server machine GUID changed: old value (), new value
(d4.e0.77.d8.a6.62.db.11.87.f3.00.13.72.4b.a5.1f).
ANR2100I Activity log process has started.
ANR4726I The NAS-NDMP support module has been loaded.
ANR1791W HBAAPI wrapper library libhbaapi64.so failed to load or is missing.
ANR2803I License manager started.
ANR9639W Unable to load Shared License File dsmreg.sl.
ANR9652I An EVALUATION LICENSE for IBM System Storage Archive Manager will expire on
01/15/2007.
ANR9652I An EVALUATION LICENSE for Tivoli Storage Manager Basic Edition will expire
on 01/15/2007.
ANR9652I An EVALUATION LICENSE for Tivoli Storage Manager Extended Edition will
expire on 01/15/2007.
ANR2828I Server is licensed to support IBM System Storage Archive Manager.
ANR2828I Server is licensed to support Tivoli Storage Manager Basic Edition.
ANR2560I Schedule manager started.
ANR2828I Server is licensed to support Tivoli Storage Manager Extended Edition.
ANR0984I Process 1 for AUDIT LICENSE started in the BACKGROUND at 07:28:59 AM.
ANR2820I Automatic license audit started as process 1.
ANR2200I Storage pool BACKUPPOOL defined (device class DISK).
ANR2200I Storage pool ARCHIVEPOOL defined (device class DISK).
ANR2200I Storage pool SPACEMGPOOL defined (device class DISK).
ANR0993I Server initialization complete.
ANR0916I TIVOLI STORAGE MANAGER distributed by Tivoli is now ready for use.
ANR9652I An EVALUATION LICENSE for IBM System Storage Archive Manager will expire on
01/15/2007.
ANR9652I An EVALUATION LICENSE for Tivoli Storage Manager Basic Edition will expire
on 01/15/2007.
ANR9652I An EVALUATION LICENSE for Tivoli Storage Manager Extended Edition will
expire on 01/15/2007.
ANR2825I License audit process 1 completed successfully – 0 nodes audited.
ANR0985I Process 1 for AUDIT LICENSE running in the BACKGROUND completed with
completion state SUCCESS at 07:28:59 AM.
ANR2060I Node CLIENT registered in policy domain STANDARD.
ANR2099I Administrative userid CLIENT defined for OWNER access to node CLIENT.
ANR2068I Administrator ADMIN registered.
ANR2076I System privilege granted to administrator ADMIN.
ANR2206I Volume /var/tivoli/tsm/server/bin/backup.dsm defined in storage pool
BACKUPPOOL (device class DISK).
ANR2206I Volume /var/tivoli/tsm/server/bin/archive.dsm defined in storage pool
ARCHIVEPOOL (device class DISK).
***********************************************************
IMPORTANT: Read the contents of file /README
for extensions and corrections to printed
product documentation.
***********************************************************
[root@titan x86_64]# rpm -ivh TIVsm-license-5.3.2-0.x86_64.rpm –prefix /var
Preparing… ########################################### [100%]
1:TIVsm-license ########################################### [100%]
[root@titan x86_64]# rpm -ivh TIVsm-tsmscsi-5.3.2-0.x86_64.rpm –prefix /var
Preparing… ########################################### [100%]
1:TIVsm-tsmscsi ########################################### [100%]
——————————————————————————————————————————————————————-
OK! The RPM’s appear to be installed, even though it says some stuff about AN
EVALUATION LICENSE! (Is some license supposed to be getting installed by that
./install_script? hmm, perhaps there WAS more to it than just some GUI…..)
The documentation goes on to explain that the messages and help are under
/tivoli/tsm/server/bin/<locale> and yes there is some us_EN stuff there! Gratifying
that we don’t need Chinese.
Next we are warned to download the latest fix pack level, to ensure compatibility. I
click on the URL and go to Download > Fixes by version > bla bla bla > and I end up
at
fftp://ftp.software.ibm.com/storage/tivoli-storage-management/maintenance/server/v5r3/Linux/5.3.4.0/x86_64/TIVsm-server-5.3.4-0.x86_64.tar.bz2
I think I’ll wget this file…. appears to be getting OK… done. I want to make sure
that we did get the latest RPM’s, (They were downloaded about a month ago), so I go
back to www-112.ibm.com to double-check. Pretty sure all the packages there have not
been updated since we got them last, so let us continue with the installation….
The documentation goes on to talk about compatibility levels, and then to a page
titled “Verifying your Installation”, and goes on to talk about backing up client
data from a backup-archive client. Whoah! I haven’t even installed the fix-pack yet!
Guess I better do that.
what the heck is BZ2? k a quick google says tar will do it. so I extract it. it
overwrote all the stuff in the current directory, I guess that’s my fault, didn’t
specify a target path. 🙁 wow, a bunch of stuff! pretty much everything that used to
be there, got overwritten? I don’t know it’s not clear.
——————————————————————————–
From: ]
Sent: Subject: PMR: 19130.999.000
Hi
See TSM server install steps in the Installation Guide,
Chapter 1. Installing IBM Tivoli Storage Manager
> Installation and Configuration
This manual can be found at:
http://publib.boulder.ibm.com/infocenter/tivihelp/v1r1/index.jsp?topic=/com.ibm.itsmaixn.doc/
(in the left-hand pane click on “Storage Manager for Linux Server”)
If install fails, send me all messages.

IBM Tivoli Storage Manager SupportLine

Entered on 11/15/2006 at 14:49:37 by :
I am currently on hold because I called the passport advantage help line because
there is no obvious way to obtain the @#$%@#$%@#$% license file that the tech
support guy says we need. Here is the information that has been exchanged so far.
I went to the URL you indicated, and went to “Proof of Entitlement Certificate” for
lack of any more meaningful link. Then it asked me to indicate one of 4 search terms.
I chose the easiest, “Resller: Purdue University Libraries”. I was able to see the 3
products for which we have IBM licensing, our CDB Backup software maintained by Brent
Knutson, (2 of the entries were for that), and … This Passport Advantage Proof of
Entitlement certificate confirms to you the eligible products and level of use for
which you are authorized. All eligible products are provided to you subject to the
terms of the IBM International Passport Advantage Agreement.
P.O. No DO01745739
Passport Advantage agreement number: Passport Advantage site number: IBM customer number: Anniversary: 01 Dec
Relationship SVP level: ED
IBM order reference
IBM order reference date: 02 Oct 2006
Total points on this order: 149.04
Order SVP level: ED
Passport Advantage customer:
USA
Business partner: Purdue University Libraries
Line items Quantity Part number Description Software maintenance coverage date(s)
54 D51MFLL IBM Tivoli Storage Manager Extended Edition Managed Processor License + SW
Maintenance 12 Months
Total points for this item: 149.04
02 Oct 2006 – 31 Oct 2007
************************************************************************************************************************
OK, so, they know we’re supposed to be licensed. In fact at the bottom, there’s a
paragraph: “
The IBM product you have purchased may require a license key. Please proceed to the
License Key acquisition instructions to register to receive your keys(s).
Clicking on that, I get…
License keys
Acquisition information
License keys are not required for any product covered by this Proof of Entitlement
certificate. Thank you.
“License Keys are not required for any product covered by this Proof of Entitlement
Certificate.”
Please don’t make me call the call center.
——————————————————————————–
From: Sent: Wednesday, November 15, 2006 2:09 PM
To:
Subject: RE: 19130.999.000
Hi ,
The license package of the TSM server needs to either be ordered from sales
(1-) or downloaded from a Passport Advantage account:
https://www.ibm.com/software/howtobuy/passportadvantage/paocustomer
Passport Advantage help is available:
by phone: by email at: IBM Tivoli Storage Manager SupportLine

11/15/2006 10:55 AM
To

RE:
OK, thanks for the link / Information for installing the fix pack.
So, I need a TIVsm-license package? is that another RPM I can grab?
——————————————————————————–
From: Sent: Wednesday, November 15, 2006 1:06 PM
To:
Subject: RE: 19130.999.000
Hi ,
ANR9652I An EVALUATION LICENSE for IBM System Storage Archive Manager will expire on
01/15/2007
The above message indicates you have a try and buy version of TSM server. From
Chapter1 of the Installation Guide
Evaluation (Try and Buy) Product
A 60-day evaluation (try and buy) of IBM Tivoli Storage Manager is available on CD.
The CD try and buy version provides the same functions as the standard licensed
product. However, the licensing package is not available with the try and buy
product, and you are limited to 50 clients.
The installation instructions in this chapter (â€œInstallation and Configurationâ€ on
page 6) apply to both the standard licensed product and the CD try and buy product.
Note: You can apply maintenance to a try and buy version of IBM Tivoli Storage Manager.
To upgrade to the licensed product, do the following:
1. Mount the IBM Tivoli Storage Manager server licensed product CD in your CD drive.
2. Install the license package (TIVsm-license .
Only the license file is installed, and no server or user data is lost. After
installing the license package, register any licensed features that you purchased.
________________________
Instructions for installing fix packs can be found in the fix pack README file. The
most current TSM Server patch version an README can be obtained from:
ftp://ftp.software.ibm.com/storage/tivoli-storage-management/patches/server/Linux/5.3.3.3/

11/15/2006 09:32 AM
To
cc
Subject
RE: 19130.999.000
, at this point I need to know how to properly install the fix pack. It appears
to contain many of the same files as the original installation, such as RPM’s. How
does one properly apply this fix pack?
See everything I’ve done so far below:
The beginning.
according to that page you sent me, the first thing to do is: run ./install_server
<path> from a CD. Being the rebels that we are, dowloading the files rather than
executing from a CD, have already deviated from the documentation. :^)
we need to install to /var; it’s the only filesystem on this system which is large
enough.
Here goes nothing:
[root@titan wab]# ./install_server /var
Preparing License Agreement
Exception in thread “main” java.lang.UnsatisfiedLinkError: awt (libXp.so.6: cannot
open shared object file: No such file or directory)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:915)
at java.lang.ClassLoader.loadLibraryWithClassLoader(ClassLoader.java:884)
at java.lang.System.loadLibrary(System.java:380)
at sun.security.action.LoadLibraryAction.run(LoadLibraryAction.java:76)
at java.security.AccessController.doPrivileged(AccessController.java:151)
at sun.awt.NativeLibLoader.loadLibraries(NativeLibLoader.java:81)
at java.awt.Color.<clinit>(Color.java:280)
at java.lang.Class.initializeImpl(Native Method)
at java.lang.Class.initialize(Class.java:339)
at com.ibm.lex.lapapp.LAPConstants.<clinit>(LAPConstants.java:53)
at java.lang.Class.initializeImpl(Native Method)
at java.lang.Class.initialize(Class.java:339)
at com.ibm.lex.lapapp.resource.SupportedLanguages.<clinit>(SupportedLanguages.java:61)
at java.lang.Class.initializeImpl(Native Method)
at java.lang.Class.initialize(Class.java:339)
at com.ibm.lex.lapapp.resource.LAPResources.init(LAPResources.java:361)
at com.ibm.lex.lapapp.resource.LAPResources.<init>(LAPResources.java:175)
at com.ibm.lex.lapapp.LicenseAcceptanceProcess.initApp(LicenseAcceptanceProcess.java:426)
at
com.ibm.lex.lapapp.LicenseAcceptanceProcess.initialize(LicenseAcceptanceProcess.java:434)
at com.ibm.lex.lapapp.LicenseAcceptanceProcess.<init>(LicenseAcceptanceProcess.java:87)
at com.ibm.lex.lapapp.LAP.getLicenseAcceptanceProcess(LAP.java:687)
at com.ibm.lex.lapapp.LAP.getStatus(LAP.java:721)
at com.ibm.lex.lapapp.LAP.doLAP(LAP.java:365)
at com.ibm.lex.lapapp.LAP.<init>(LAP.java:119)
at com.ibm.lex.lapapp.LAP.main(LAP.java:752)
JRE error attempting to evoke the license acceptance tool.
Error code 1.
————————————————————————————————————————————————————-
JAVA?!? ’twas not listed in the “System Requirements”, on
http://publib.boulder.ibm.com/infocenter/tivihelp/v1r1/index.jsp?topic=/com.ibm.itsmaixn.doc/
so … must be trying to launch some unnecessary GUI.
So, we decided to skip this install script, and just install the RPM’s as indicated
on your documentation:
[root@titan x86_64]# rpm -ivh TIVsm-server-5.3.2-0.x86_64.rpm –prefix /var
Preparing… ########################################### [100%]
1:TIVsm-server ########################################### [100%]
cp: cannot stat `/tmp/license/license/*’: No such file or directory
Allocated space for db.dsm: 17825792 bytes
Allocated space for log.dsm: 9437184 bytes
Tivoli Storage Manager for Linux/x86_64
Version 5, Release 3, Level 2.0
Licensed Materials – Property of IBM
(C) Copyright IBM Corporation 1990, 2004.
All rights reserved.
U.S. Government Users Restricted Rights – Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corporation.
ANR7800I DSMSERV generated at 03:45:49 on Sep 27 2005.
ANR7801I Subsystem process ID is 7056.
ANR0905W Options file dsmserv.opt not found.
ANR4726I The ICC support module has been loaded.
ANR0300I Recovery log format started; assigned capacity 8 megabytes.
ANR0301I Recovery log format in progress; 4 megabytes of 8.
ANR0301I Recovery log format in progress; 8 megabytes of 8.
ANR0302I Recovery log formatting took 18 milliseconds.
ANR0303I Format rate: 113777.8 pages/second.
ANR0304I Page service time: 0.0 ms.
ANR0305I Recovery log format complete.
ANR0306I Recovery log volume mount in progress.
ANR0353I Recovery log analysis pass in progress.
ANR0354I Recovery log redo pass in progress.
ANR0355I Recovery log undo pass in progress.
ANR0352I Transaction recovery complete.
ANR0992I Server installation complete.
Allocated space for backup.dsm: 10485760 bytes
Allocated space for archive.dsm: 5242880 bytes
Tivoli Storage Manager for Linux/x86_64
Version 5, Release 3, Level 2.0
Licensed Materials – Property of IBM
(C) Copyright IBM Corporation 1990, 2004.
All rights reserved.
U.S. Government Users Restricted Rights – Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corporation.
ANR7800I DSMSERV generated at 03:45:49 on Sep 27 2005.
ANR7801I Subsystem process ID is 7079.
ANR0900I Processing options file dsmserv.opt.
ANR4726I The ICC support module has been loaded.
ANR0990I Server restart-recovery in progress.
ANR0200I Recovery log assigned capacity is 8 megabytes.
ANR0201I Database assigned capacity is 16 megabytes.
ANR0306I Recovery log volume mount in progress.
ANR0353I Recovery log analysis pass in progress.
ANR0354I Recovery log redo pass in progress.
ANR0355I Recovery log undo pass in progress.
ANR0352I Transaction recovery complete.
ANR1636W The server machine GUID changed: old value (), new value
(d4.e0.77.d8.a6.62.db.11.87.f3.00.13.72.4b.a5.1f).
ANR2100I Activity log process has started.
ANR4726I The NAS-NDMP support module has been loaded.
ANR1791W HBAAPI wrapper library libhbaapi64.so failed to load or is missing.
ANR2803I License manager started.
ANR9639W Unable to load Shared License File dsmreg.sl.
ANR9652I An EVALUATION LICENSE for IBM System Storage Archive Manager will expire on
01/15/2007.
ANR9652I An EVALUATION LICENSE for Tivoli Storage Manager Basic Edition will expire
on 01/15/2007.
ANR9652I An EVALUATION LICENSE for Tivoli Storage Manager Extended Edition will
expire on 01/15/2007.
ANR2828I Server is licensed to support IBM System Storage Archive Manager.
ANR2828I Server is licensed to support Tivoli Storage Manager Basic Edition.
ANR2560I Schedule manager started.
ANR2828I Server is licensed to support Tivoli Storage Manager Extended Edition.
ANR0984I Process 1 for AUDIT LICENSE started in the BACKGROUND at 07:28:59 AM.
ANR2820I Automatic license audit started as process 1.
ANR2200I Storage pool BACKUPPOOL defined (device class DISK).
ANR2200I Storage pool ARCHIVEPOOL defined (device class DISK).
ANR2200I Storage pool SPACEMGPOOL defined (device class DISK).
ANR0993I Server initialization complete.
ANR0916I TIVOLI STORAGE MANAGER distributed by Tivoli is now ready for use.
ANR9652I An EVALUATION LICENSE for IBM System Storage Archive Manager will expire on
01/15/2007.
ANR9652I An EVALUATION LICENSE for Tivoli Storage Manager Basic Edition will expire
on 01/15/2007.
ANR9652I An EVALUATION LICENSE for Tivoli Storage Manager Extended Edition will
expire on 01/15/2007.
ANR2825I License audit process 1 completed successfully – 0 nodes audited.
ANR0985I Process 1 for AUDIT LICENSE running in the BACKGROUND completed with
completion state SUCCESS at 07:28:59 AM.
ANR2060I Node CLIENT registered in policy domain STANDARD.
ANR2099I Administrative userid CLIENT defined for OWNER access to node CLIENT.
ANR2068I Administrator ADMIN registered.
ANR2076I System privilege granted to administrator ADMIN.
ANR2206I Volume /var/tivoli/tsm/server/bin/backup.dsm defined in storage pool
BACKUPPOOL (device class DISK).
ANR2206I Volume /var/tivoli/tsm/server/bin/archive.dsm defined in storage pool
ARCHIVEPOOL (device class DISK).
***********************************************************
IMPORTANT: Read the contents of file /README
for extensions and corrections to printed
product documentation.
***********************************************************
[root@titan x86_64]# rpm -ivh TIVsm-license-5.3.2-0.x86_64.rpm –prefix /var
Preparing… ########################################### [100%]
1:TIVsm-license ########################################### [100%]
[root@titan x86_64]# rpm -ivh TIVsm-tsmscsi-5.3.2-0.x86_64.rpm –prefix /var
Preparing… ########################################### [100%]
1:TIVsm-tsmscsi ########################################### [100%]
——————————————————————————————————————————————————————-
OK! The RPM’s appear to be installed, even though it says some stuff about AN
EVALUATION LICENSE! (Is some license supposed to be getting installed by that
./install_script? hmm, perhaps there WAS more to it than just some GUI…..)
The documentation goes on to explain that the messages and help are under
/tivoli/tsm/server/bin/<locale> and yes there is some us_EN stuff there! Gratifying
that we don’t need Chinese.
Next we are warned to download the latest fix pack level, to ensure compatibility. I
click on the URL and go to Download > Fixes by version > bla bla bla > and I end up
at
fftp://ftp.software.ibm.com/storage/tivoli-storage-management/maintenance/server/v5r3/Linux/5.3.4.0/x86_64/TIVsm-server-5.3.4-0.x86_64.tar.bz2
I think I’ll wget this file…. appears to be getting OK… done. I want to make sure
that we did get the latest RPM’s, (They were downloaded about a month ago), so I go
back to www-112.ibm.com to double-check. Pretty sure all the packages there have not
been updated since we got them last, so let us continue with the installation….
The documentation goes on to talk about compatibility levels, and then to a page
titled “Verifying your Installation”, and goes on to talk about backing up client
data from a backup-archive client. Whoah! I haven’t even installed the fix-pack yet!
Guess I better do that.
what the heck is BZ2? k a quick google says tar will do it. so I extract it. it
overwrote all the stuff in the current directory, I guess that’s my fault, didn’t
specify a target path. 🙁 wow, a bunch of stuff! pretty much everything that used to
be there, got overwritten? I don’t know it’s not clear.
——————————————————————————–
From: Subject: PMR: 19130.999.000
Hi
See TSM server install steps in the Installation Guide,
Chapter 1. Installing IBM Tivoli Storage Manager
> Installation and Configuration
This manual can be found at:
http://publib.boulder.ibm.com/infocenter/tivihelp/v1r1/index.jsp?topic=/com.ibm.itsmaixn.doc/
(in the left-hand pane click on “Storage Manager for Linux Server”)
If install fails, send me all messages.

IBM Tivoli Storage Manager SupportLine

Entered on 11/14/2006 at 11:50:44 by

Entered on 11/14/2006 at 11:42:15 by :
will install x on titan
i had a GIANT e-mail that I THOUGHT I sent to ibm, last week. it outlined everysingle
problem from beginning to end ; perhaps I typed this into some IBM web page??

Entered on 11/14/2006 at 11:40:12 by :
the server is running
no web front end
can’t seem to locate linux x86 version of the “Integarated solutions console”

Entered on 11/14/2006 at 11:07:13 by :
Last week sent this to Scott saselvig@us.ibm.com
Hello Scott! Remember months ago, you came & talked to us about Tivoli? Perhaps not.
But anyway, we bought it and I downloaded the package I think we needed. it’s getting
some error on installation. I contacted IBM support already; I guess somebody is
gonna call me back as far as that goes.
Just touching base with you.
0——————————————-
Before that, sent this to askibm@vnet.ibm.com
When attempting to run ./install_server, the following error appears:
Preparing License Agreement
Exception in thread “main” java.lang.UnsatisfiedLinkError: awt (libXp.so.6: cannot
open shared object file: No such file or directory)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:915)
at java.lang.ClassLoader.loadLibraryWithClassLoader(ClassLoader.java:884)
at java.lang.System.loadLibrary(System.java:380)
at sun.security.action.LoadLibraryAction.run(LoadLibraryAction.java:76)
at java.security.AccessController.doPrivileged(AccessController.java:151)
at sun.awt.NativeLibLoader.loadLibraries(NativeLibLoader.java:81)
at java.awt.Color.<clinit>(Color.java:280)
at java.lang.Class.initializeImpl(Native Method)
at java.lang.Class.initialize(Class.java:339)
at com.ibm.lex.lapapp.LAPConstants.<clinit>(LAPConstants.java:53)
at java.lang.Class.initializeImpl(Native Method)
at java.lang.Class.initialize(Class.java:339)
at
com.ibm.lex.lapapp.resource.SupportedLanguages.<clinit>(SupportedLanguages.java:61)
at java.lang.Class.initializeImpl(Native Method)
at java.lang.Class.initialize(Class.java:339)
at com.ibm.lex.lapapp.resource.LAPResources.init(LAPResources.java:361)
at com.ibm.lex.lapapp.resource.LAPResources.<init>(LAPResources.java:175)
at
com.ibm.lex.lapapp.LicenseAcceptanceProcess.initApp(LicenseAcceptanceProcess.java:426)
at
com.ibm.lex.lapapp.LicenseAcceptanceProcess.initialize(LicenseAcceptanceProcess.java:434)
at
com.ibm.lex.lapapp.LicenseAcceptanceProcess.<init>(LicenseAcceptanceProcess.java:87)
at com.ibm.lex.lapapp.LAP.getLicenseAcceptanceProcess(LAP.java:687)
at com.ibm.lex.lapapp.LAP.getStatus(LAP.java:721)
at com.ibm.lex.lapapp.LAP.doLAP(LAP.java:365)
at com.ibm.lex.lapapp.LAP.<init>(LAP.java:119)
at com.ibm.lex.lapapp.LAP.main(LAP.java:752)
JRE error attempting to evoke the license acceptance tool.
Error code 1.
We just purchased this software about 2 weeks ago.

By tungsai

Leave a comment